TERMS AND CONDITIONS OF SALE
BACKGROUND
These Terms and Conditions govern the sale of bespoke goods and related services by Doors4UK to consumers, as defined under the Consumer Rights Act 2015. They apply to all quotations, estimates, orders, invoices, deliveries, installations, repairs, and related services provided by the Company.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the following meanings:
“Business Day” - means any day other than a Saturday, Sunday or bank holiday in England and Wales.
“Calendar Day” - means any day of the year, including weekends and bank holidays.
“Company” / “We” / “Us” / “Our” - means Doors4UK, trading name of DeLuxe Ideas LTD, a private limited company registered in England and Wales under company number 15246053, whose registered office is at 16 Appleby Drive, Croxley Green, Rickmansworth, WD3 3FP.
“Customer” / “You” / “Your” - means a consumer who is a customer of the Company. A “Consumer” has the meaning given in the Consumer Rights Act 2015 and refers to an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
“Contract” - means the legally binding agreement between You and Us for the supply of Goods and/or Services in accordance with these Terms and Conditions, as formed under Clause 3.
“Goods” - means the bespoke goods supplied by Us to You, including (but not limited to) internal doors, frames, glazing, ironmongery and associated components, as specified in the Final Estimate.
“Services” - means any services provided by Us in connection with the Goods, including (but not limited to) site surveys, delivery, installation, fitting, repairs, adjustments, and the removal or disposal of existing doors, frames or accessories, where agreed in advance.
“Estimate” - means a formal written statement issued by Us setting out the estimated cost of the Goods and/or Services.
“Final Estimate” - means the final quotation replacing any previous estimates, accepted by You, and forming the basis of the Contract, including agreed specifications and measurements.
“Special Price” - means any promotional or discounted price for Goods and/or Services offered by Us from time to time.
“Order” - means Your acceptance of the Final Estimate, confirmed by signature, written or electronic approval, or by the making of any payment.
“Confirmation” - means acceptance of the Estimate or Final Estimate through Our automated or electronic systems.
“Invoice” - means the payment request issued by Us specifying the amounts payable, payment method, timing, and other transaction details.
“Month” - means a calendar month.
“Price” - means the total price payable by You for the Goods and/or Services.
1.2 References in these Terms and Conditions to “writing” or similar expressions include all forms of electronic communication, including email and online acceptance systems
2. Information About Us
Doors4UK is the trading name of DeLuxe Ideas LTD, a private limited company registered in England & Wales under number 15246053 whose registered address is 16 Appleby Drive, Croxley Green, Rickmansworth, WD3 3FP
3. The Sales Process and Acceptance
3.1 Initially, We may provide You with a starting or indicative price for the Goods and/or Services requested. If You agree in principle, We will issue an Estimate or Final Estimate for Your approval.
3.2 Acceptance by payment (including part payment)
Acceptance of the Estimate, Final Estimate, Invoice, or the making of any payment (whether deposit, part payment, stage payment, or payment of any component such as delivery or fitting) constitutes unconditional acceptance of these Terms and Conditions and formation of a legally binding Contract.
3.2A Incorporation and availability of Terms
The Customer confirms that these Terms and Conditions were made available to the Customer prior to payment and/or acceptance, including via email, website link, PDF attachment, online checkout, payment link, invoice footer, or other electronic means.
3.2B No “payment without acceptance”
The Customer agrees that payment is made on the basis of these Terms and Conditions and that no payment may be treated as “without acceptance”, “under protest” or “subject to later agreement”, unless We expressly agree in writing.
3.2C Priority of documents
If there is any conflict between these Terms and Conditions and the Estimate/Final Estimate/Invoice, the following order of priority shall apply: (1) Final Estimate; (2) these Terms and Conditions; (3) Estimate; (4) Invoice (payment mechanics only).
3.3 Acceptance may occur by signature, written confirmation, electronic approval, or by payment. Upon acceptance, a legally binding contract is formed between You and Us.
3.4 These Terms and Conditions govern the sale of Goods by Us and form the entire basis of the Contract between You and Us.
3.5 Nothing provided by Us, including (but not limited to) sales and marketing literature, price lists, brochures, drawings or other documents, constitutes a contractual offer capable of acceptance. Your approval of the Estimate or Final Estimate constitutes a contractual offer which We may, at Our discretion, accept.
3.6 Where applicable, payment shall be made in accordance with the Invoice and by the methods specified in Clause 6.
3.7 Prior to the formation of the Contract, We shall ensure that You are provided with, or have access to, the following information (where applicable and unless already apparent from the context of the transaction):
a) the main characteristics of the Goods;
b) Our identity and contact details;
c) the total Price of the Goods including taxes, or the method of calculating the Price where it cannot be determined in advance;
d) any applicable delivery or additional charges;
e) the arrangements for payment, delivery and estimated timescales;
f) Our complaints handling procedure;
g) confirmation of Our legal duty to supply Goods in conformity with the Contract;
h) where applicable, details of any after-sales services, warranties or commercial guarantees
4. Description and Specification of Goods
4.1 All Goods are bespoke and made to order or made to measure in accordance with the specifications agreed with You.
4.2 All images, illustrations, drawings, photographs and descriptions provided in Our sales and marketing materials, quotations, website or by Our sales representatives are indicative only. We have made every reasonable effort to ensure accuracy; however, We cannot guarantee that colours, finishes, textures, proportions or other visual characteristics will be precisely accurate due to printing processes, material variations, and differences in colour reproduction on electronic displays.
4.3 We reserve the right to correct any typographical, clerical or other accidental errors or omissions in any sales literature, price lists, quotations or other documents. Where such an error results in You receiving incorrect Goods, We may replace the Goods in accordance with Clause 8. Where such an error results in overpayment, We will refund the excess paid.
4.4 We reserve the right to make reasonable changes to the specification of the Goods where required to comply with applicable legal, regulatory or safety requirements, without prior notice, provided such changes do not materially affect the essential characteristics of the Goods.
4.5 Where measurements, drawings, specifications or other information are provided by You, responsibility for their accuracy rests solely with You. We shall not be liable for any errors, defects or unsuitability arising from incorrect or incomplete information supplied by You.
4.6 We cannot accept the return or replacement of bespoke Goods where the reason for return arises from incorrect measurements or specifications provided by You, or from aesthetic expectations based on indicative images or descriptions. This does not affect Your statutory rights under the Consumer Rights Act 2015.
5. Orders
5.1 All Orders for bespoke Goods are subject to these Terms and Conditions. Any Order where You elect to have the Goods fitted by a third-party fitter of your own choice is permitted; however, We will correspond only with You (the contracting customer) and only in writing, including by email, for all technical matters, instructions, and confirmations.
5.2 Once an Order has been accepted and manufacturing has commenced, Orders for bespoke Goods cannot be cancelled.
5.3 Deposits for bespoke Goods are non-refundable. Deposits represent a genuine pre-estimate of loss, including (but not limited to) administration, design, technical preparation, ordering of materials, factory scheduling, and reservation of production capacity.
5.4 Changes to Orders are accepted only at Our discretion. Where changes are accepted, they may incur additional costs and/or delays, which will be confirmed to You in writing and must be agreed before implementation.
5.5 Generally, We cannot accept changes to bespoke Goods after acceptance of the Final Estimate. We will only accept changes if We are reasonably able to accommodate them without significant additional work, and purely at Our discretion.
5.6 If You request cancellation before manufacturing has commenced, We may retain up to 50% of the total Order value (or the full deposit, whichever is greater) to cover administration, technical work, and preparatory costs.
5.7 If You request cancellation after manufacturing has commenced, or where Goods are already in production or completed, You remain liable for 100% of the Order value, including manufacturing, delivery, and any agreed fitting or associated services, due to the bespoke nature of the Goods.
5.8 Any cancellation request must be confirmed by You in writing. Verbal cancellations will not be accepted.
5.9 We may cancel your Order at any time before despatch in the following circumstances:
a) required raw materials or components are no longer available and cannot reasonably be sourced; or
b) an event outside of Our control continues for more than 30 days (including, but not limited to, factory closure, supply chain disruption, industrial action, or force majeure).
5.10 Where We cancel your Order under Clause 5.9 and You have already made payment, We will refund all sums paid within 30 days, less any reasonable costs already incurred, which will be itemised and communicated to You in writing.
5.11 Nothing in this Clause affects Your statutory rights under the Consumer Rights Act 2015.
4.1 All Goods are bespoke and made to order or made to measure in accordance with the specifications agreed with You.
4.2 All images, illustrations, drawings, photographs and descriptions provided in Our sales and marketing materials, quotations, website or by Our sales representatives are indicative only. We have made every reasonable effort to ensure accuracy; however, We cannot guarantee that colours, finishes, textures, proportions or other visual characteristics will be precisely accurate due to printing processes, material variations, and differences in colour reproduction on electronic displays.
4.3 We reserve the right to correct any typographical, clerical or other accidental errors or omissions in any sales literature, price lists, quotations or other documents. Where such an error results in You receiving incorrect Goods, We may replace the Goods in accordance with Clause 8. Where such an error results in overpayment, We will refund the excess paid.
4.4 We reserve the right to make reasonable changes to the specification of the Goods where required to comply with applicable legal, regulatory or safety requirements, without prior notice, provided such changes do not materially affect the essential characteristics of the Goods.
4.5 Where measurements, drawings, specifications or other information are provided by You, responsibility for their accuracy rests solely with You. We shall not be liable for any errors, defects or unsuitability arising from incorrect or incomplete information supplied by You.
4.6 We cannot accept the return or replacement of bespoke Goods where the reason for return arises from incorrect measurements or specifications provided by You, or from aesthetic expectations based on indicative images or descriptions. This does not affect Your statutory rights under the Consumer Rights Act 2015.
5. Orders
5.1 All Orders for bespoke Goods are subject to these Terms and Conditions. Any Order where You elect to have the Goods fitted by a third-party fitter of your own choice is permitted; however, We will correspond only with You (the contracting customer) and only in writing, including by email, for all technical matters, instructions, and confirmations.
5.2 Once an Order has been accepted and manufacturing has commenced, Orders for bespoke Goods cannot be cancelled.
5.3 Deposits for bespoke Goods are non-refundable. Deposits represent a genuine pre-estimate of loss, including (but not limited to) administration, design, technical preparation, ordering of materials, factory scheduling, and reservation of production capacity.
5.4 Changes to Orders are accepted only at Our discretion. Where changes are accepted, they may incur additional costs and/or delays, which will be confirmed to You in writing and must be agreed before implementation.
5.5 Generally, We cannot accept changes to bespoke Goods after acceptance of the Final Estimate. We will only accept changes if We are reasonably able to accommodate them without significant additional work, and purely at Our discretion.
5.6 If You request cancellation before manufacturing has commenced, We may retain up to 50% of the total Order value (or the full deposit, whichever is greater) to cover administration, technical work, and preparatory costs.
5.7 If You request cancellation after manufacturing has commenced, or where Goods are already in production or completed, You remain liable for 100% of the Order value, including manufacturing, delivery, and any agreed fitting or associated services, due to the bespoke nature of the Goods.
5.8 Any cancellation request must be confirmed by You in writing. Verbal cancellations will not be accepted.
5.9 We may cancel your Order at any time before despatch in the following circumstances:
a) required raw materials or components are no longer available and cannot reasonably be sourced; or
b) an event outside of Our control continues for more than 30 days (including, but not limited to, factory closure, supply chain disruption, industrial action, or force majeure).
5.10 Where We cancel your Order under Clause 5.9 and You have already made payment, We will refund all sums paid within 30 days, less any reasonable costs already incurred, which will be itemised and communicated to You in writing.
5.11 Nothing in this Clause affects Your statutory rights under the Consumer Rights Act 2015.
6. Price, Deposit and Payment
6.1 General - The Price of the Goods and/or Services, together with any deposits, balance payments, VAT treatment, interest on late payment and other payment terms, shall be as stated in the Estimate, Final Estimate and/or Invoice in force at the time of the Order. Unless expressly agreed otherwise in writing, all Goods and Services must be paid for in full before despatch or installation.
6.1A Price components and independent payment obligations. Where the Price is itemised into components (including Goods, delivery/transport, surveys, installation/fitting, call-outs, remedial works, or other Services), each component is independently payable as invoiced. Payment of one component does not waive the obligation to pay any other component.
6.1B Suspension for unpaid components. If any component remains unpaid, We may (without limitation) suspend the related Service (e.g., delivery, installation, remedial works, call-outs, certification) until cleared funds are received, without affecting the Customer’s obligation to pay for the Goods already manufactured.
6.1C No leverage via “split payment”. The Customer may not use partial payment of one component (e.g., Goods only) as leverage to avoid paying other agreed components (e.g., transport, fitting). Any dispute must follow Clause 6.6 and 6.7.
6.1D Completion does not waive unpaid sums. Delivery, installation, partial installation, or handover does not waive any unpaid sums. Any outstanding amounts for Goods, transport, fitting, call-outs, variations, enabling works, or additional visits remain immediately payable as a debt.
6.2 Deposits. A deposit of 50% of the total Order value (including VAT) is payable upon acceptance of the Estimate or Final Estimate. The remaining 50% balance shall become payable once the Goods are nearing completion of the manufacturing process and must be cleared before collection.
6.2A Stage payments are conditions precedent to performance
Where the Contract provides for stage payments (including deposit and balance), each stage payment is a condition precedent to the Company’s obligation to proceed with manufacturing completion, despatch, delivery, and/or installation. We may suspend performance until cleared funds are received delivery or installation.
6.3 Special Prices. Where We quote a Special Price different from Our standard price list, such Special Price shall be valid for 14 days or for such period as stated in any advertisement. Orders paid for within that period will be accepted at the Special Price even if formal acceptance occurs after expiry.
6.4 Price Changes and VAT. Our Prices may change at any time, but such changes shall not affect Orders already accepted by Us.
If the rate of VAT changes between the date of Order and the date of payment, We shall adjust the VAT accordingly. Changes in VAT shall not affect Prices already paid in full.
6.5 Methods of Payment. We accept the following methods of payment:
a) Bank transfer (BACS);
b) Chip and PIN (Visa and MasterCard);
c) Electronic payment links;
d) Cash payments up to a maximum of £3,000 per Order.
6.6 Disputed Invoices. Where the Customer promptly notifies the Company in writing that an invoice is disputed, clearly setting out the specific grounds of dispute and providing reasonable supporting information, the Company shall suspend the accrual of contractual interest only on the genuinely disputed portion of the invoice while the dispute is reviewed in good faith. Any undisputed sums shall remain immediately payable in accordance with these Terms and Conditions. If the dispute is resolved in the Company’s favour, interest shall accrue on the disputed amount retrospectively from the original due date.
This clause shall not entitle the Customer to:
6.1 General - The Price of the Goods and/or Services, together with any deposits, balance payments, VAT treatment, interest on late payment and other payment terms, shall be as stated in the Estimate, Final Estimate and/or Invoice in force at the time of the Order. Unless expressly agreed otherwise in writing, all Goods and Services must be paid for in full before despatch or installation.
6.1A Price components and independent payment obligations. Where the Price is itemised into components (including Goods, delivery/transport, surveys, installation/fitting, call-outs, remedial works, or other Services), each component is independently payable as invoiced. Payment of one component does not waive the obligation to pay any other component.
6.1B Suspension for unpaid components. If any component remains unpaid, We may (without limitation) suspend the related Service (e.g., delivery, installation, remedial works, call-outs, certification) until cleared funds are received, without affecting the Customer’s obligation to pay for the Goods already manufactured.
6.1C No leverage via “split payment”. The Customer may not use partial payment of one component (e.g., Goods only) as leverage to avoid paying other agreed components (e.g., transport, fitting). Any dispute must follow Clause 6.6 and 6.7.
6.1D Completion does not waive unpaid sums. Delivery, installation, partial installation, or handover does not waive any unpaid sums. Any outstanding amounts for Goods, transport, fitting, call-outs, variations, enabling works, or additional visits remain immediately payable as a debt.
6.2 Deposits. A deposit of 50% of the total Order value (including VAT) is payable upon acceptance of the Estimate or Final Estimate. The remaining 50% balance shall become payable once the Goods are nearing completion of the manufacturing process and must be cleared before collection.
6.2A Stage payments are conditions precedent to performance
Where the Contract provides for stage payments (including deposit and balance), each stage payment is a condition precedent to the Company’s obligation to proceed with manufacturing completion, despatch, delivery, and/or installation. We may suspend performance until cleared funds are received delivery or installation.
6.3 Special Prices. Where We quote a Special Price different from Our standard price list, such Special Price shall be valid for 14 days or for such period as stated in any advertisement. Orders paid for within that period will be accepted at the Special Price even if formal acceptance occurs after expiry.
6.4 Price Changes and VAT. Our Prices may change at any time, but such changes shall not affect Orders already accepted by Us.
If the rate of VAT changes between the date of Order and the date of payment, We shall adjust the VAT accordingly. Changes in VAT shall not affect Prices already paid in full.
6.5 Methods of Payment. We accept the following methods of payment:
a) Bank transfer (BACS);
b) Chip and PIN (Visa and MasterCard);
c) Electronic payment links;
d) Cash payments up to a maximum of £3,000 per Order.
6.6 Disputed Invoices. Where the Customer promptly notifies the Company in writing that an invoice is disputed, clearly setting out the specific grounds of dispute and providing reasonable supporting information, the Company shall suspend the accrual of contractual interest only on the genuinely disputed portion of the invoice while the dispute is reviewed in good faith. Any undisputed sums shall remain immediately payable in accordance with these Terms and Conditions. If the dispute is resolved in the Company’s favour, interest shall accrue on the disputed amount retrospectively from the original due date.
This clause shall not entitle the Customer to:
- withhold payment of undisputed sums;
- delay delivery or installation;
- suspend performance of their payment obligations; or
- initiate any chargeback, payment reversal or card dispute contrary to Clause 16.
6.7 No Withholding, Set-Off or Payment Suspension. The Customer shall not withhold, delay, refuse or set off payment of any sums due under the Contract on the basis of any dispute, complaint, intended or ongoing claim, chargeback, card dispute, legal proceedings or third-party involvement.
The Customer shall not retain or withhold any payment (including any balance) on the basis that:
(a) delivery has not yet occurred;
(b) delivery is being scheduled;
(c) installation or fitting is pending;
(d) snagging is alleged or outstanding; or
(e) any third party is involved.
Any genuine issues shall be handled strictly in accordance with Clause 8 (Faulty, Damaged or Incorrect Goods) without withholding payment. Any sums found to have been overpaid or wrongly charged may be recovered by the Customer only through the appropriate dispute resolution process, alternative dispute resolution or court proceedings, in accordance with applicable law. Payment must be made in full as invoiced even if the Customer intends to raise or has raised a complaint, claim, chargeback or legal action. If the Customer succeeds in such claim, any remedy shall be provided in accordance with the Consumer Rights Act 2015 and/or the decision of the relevant court or ADR body, including reimbursement where appropriate.
Failure to make payment when due shall constitute a material breach of contract and entitle the Company to exercise all rights available under these Terms and Conditions, including (without limitation):
The Customer shall not retain or withhold any payment (including any balance) on the basis that:
(a) delivery has not yet occurred;
(b) delivery is being scheduled;
(c) installation or fitting is pending;
(d) snagging is alleged or outstanding; or
(e) any third party is involved.
Any genuine issues shall be handled strictly in accordance with Clause 8 (Faulty, Damaged or Incorrect Goods) without withholding payment. Any sums found to have been overpaid or wrongly charged may be recovered by the Customer only through the appropriate dispute resolution process, alternative dispute resolution or court proceedings, in accordance with applicable law. Payment must be made in full as invoiced even if the Customer intends to raise or has raised a complaint, claim, chargeback or legal action. If the Customer succeeds in such claim, any remedy shall be provided in accordance with the Consumer Rights Act 2015 and/or the decision of the relevant court or ADR body, including reimbursement where appropriate.
Failure to make payment when due shall constitute a material breach of contract and entitle the Company to exercise all rights available under these Terms and Conditions, including (without limitation):
- suspension of performance;
- retention of title;
- peaceful recovery of the Goods;
- termination of the Contract; and
- recovery of interest, administrative charges, recovery costs and reasonable legal expenses.
6.8 Failure to Pay Outstanding Sums. Failure or refusal to pay any sum due constitutes a material breach of contract.
In such circumstances, We may (without limitation):
a) suspend or cancel delivery and/or installation;
b) terminate the Contract;
c) retain any sums already paid;
d) claim the full remaining contract value as a debt;
e) recover interest, penalties and all reasonable recovery and legal costs.
For the avoidance of doubt, any sums due for Goods already manufactured or committed to production remain payable as a debt.
6.8A Payment due on delivery / installation completion. Where any sum becomes due on delivery, collection, or completion of installation, that sum is due immediately upon the relevant event. If the Customer fails to pay, We may treat the unpaid sum as a debt, charge interest under Clause 6.9, and pursue recovery costs under Clause 6.8.
6.8B Suspension and acceleration. If any payment is not received in full cleared funds by the due date, We may immediately suspend manufacturing completion, despatch, delivery and/or installation. Any outstanding balance (including any agreed delivery/installation sums) shall become immediately due and payable as a debt.
6.8C Termination for non-payment. If payment remains outstanding for 7 Calendar Days after written notice, We may terminate the Contract (in whole or in part) and recover from You:
a) the Price of Goods already manufactured or in production;
b) any Services already supplied;
c) any non-recoverable third-party costs (including manufacturing commitments, carrier charges, handling and storage); and
d) our reasonable recovery costs, interest and administrative charges under Clauses 6.9 and 6.8D.
6.8D Administrative charge. Where We are required to issue formal payment demands, liaise with third parties, suspend/rebook deliveries, re-plan installation teams or undertake additional office administration due to non-payment, We may charge a reasonable administrative fee reflecting time spent, at Our prevailing rates, plus any third-party charges incurred.
6.8E No obligation to deliver while sums are outstanding. Where any sum remains outstanding, We have no obligation to deliver or install the Goods. Non-delivery due to Your non-payment shall not constitute a breach by Us and does not relieve You of liability for sums due.
6.9 Interest on Late Payment. If You fail to make payment by the due date shown on the Invoice, We may charge interest on the overdue sum at a rate of 12% per annum above the base lending rate of the Bank of England, accruing daily from the due date until payment is made in full, whether before or after judgment.
7. Manufacturing, Delivery, Ownership, Risk and Fitting
7.1 Delivery, Manufacturing and Timescales. Delivery charges may apply and will be advised to You and form part of the Final Estimate. Deliveries may be made within the UK and internationally. Any delivery or manufacturing dates provided are estimates only and time shall not be of the essence. Estimated manufacturing and delivery dates may vary according to availability of raw materials, production flow, quality control, third-party manufacturers, transport operators, and circumstances beyond Our control. Unless agreed otherwise, the Goods will be delivered without undue delay. Once the Goods arrive at Our warehouse, You must be ready to accept delivery within 7 calendar days. Failure to do so may result in storage and/or re-delivery charges being applied.
7.1A Transport pricing is estimated. Any delivery/transport charge shown on the Estimate or Final Estimate is an estimate based on information available at the time (including distance, access, pallet size/weight, handling requirements, carrier surcharges and fuel/seasonal adjustments).
7.1B True-up to actual carrier cost. Where the actual carrier/transport cost invoiced to Us differs from the estimate, We reserve the right to invoice the difference (increase or decrease). We will provide reasonable supporting evidence (e.g., carrier invoice or rate confirmation) upon request.
7.1C Payment timing for transport true-up. Any transport true-up invoice must be paid in accordance with Clause 6 and, unless agreed otherwise in writing, must be cleared before despatch. Where the true-up arises after delivery due to carrier recharges (e.g., waiting time, failed delivery, access restrictions), it shall be payable immediately.
7.2 Delivery and Collection. Delivery shall be deemed complete when the Goods are delivered to the address stated in the Final Estimate and You (or a person nominated by You) take physical possession, or where You collect the Goods, when they are collected from Our premises. If You choose to collect the Goods, this must take place during Our business hours and within 7 calendar days of arrival notification. Goods will not be stored indefinitely. If delivery cannot be completed due to Your absence or refusal, We may return the Goods to Our premises and apply re-delivery and storage charges.
7.3 Risk and Insurance. Risk in the Goods passes to You upon delivery or collection. Where You arrange your own carrier, risk passes to You at the point the Goods are handed to that carrier. Once risk has passed, You are responsible for arranging your own insurance cover.
7.4 Retention of Title, Licence to Enter and Recovery. Ownership of the Goods remains with the Company until full cleared payment has been received for the Goods and any associated Services due. If any payment remains outstanding after delivery, the Customer grants the Company and its authorised agents an irrevocable licence to enter the delivery address (or any other location where the Goods are reasonably believed to be held) at reasonable times to peacefully recover the Goods, provided that:
a) no force is used; and
b) no unlawful trespass occurs.
If peaceful recovery is refused or obstructed, We reserve the right to seek appropriate court remedies (including delivery up / injunction) and to recover all associated legal and enforcement costs from You.
7.5 Transport Damage and Insurance Process. Any visible transport damage must be:
a) noted on delivery documentation; and
b) reported to Us in writing within 24 hours of delivery, supported by photographic evidence.
Repair or replacement may only proceed following insurer or manufacturer assessment. Insurance or manufacturer timescales shall not constitute a breach of contract nor justify cancellation or refunds.
7.6 Replacement as Primary Remedy. For transport-related damage, repair or replacement shall be the primary and exclusive remedy. Refunds shall only apply where repair or replacement is impossible or disproportionate, in accordance with the Consumer Rights Act 2015.
7.7 Delays. Delays in manufacturing or delivery do not entitle You to terminate the Contract. Where delays occur, We shall specify a revised delivery timeframe. We shall not be liable for any consequential or indirect losses arising from delays caused by manufacturers, transport operators, quality control failures, or force majeure events.
7.8 Fitting and Third-Party Fitters. Fitting may be carried out by Us or by a third party of Your choice. Where You use Our fitting service, the obligations in Schedule 1 Part B apply.
Where You use a third-party fitter, the obligations in Schedule 1 Part C apply and We accept no liability for their workmanship.
7.8A Fitting is a separable service. Where fitting/installation is purchased, it is supplied as a separable Service. If fitting becomes unavailable or impracticable for reasons including scheduling, resource availability, health and safety, site readiness, access, or other operational constraints, We may cancel the fitting Service by written notice and refund any fitting sums paid (less any work already carried out or non-recoverable costs clearly itemised).
7.8B Door contract continues. Cancellation or rescheduling of fitting does not affect the Contract for the Goods. The Customer may not cancel the Goods, refuse delivery, or withhold payment for the Goods on the basis that fitting is cancelled, delayed or rescheduled.
7.8C Customer alternative fitter. If fitting is cancelled under 7.8A, the Customer may appoint a third-party installer at their own cost and risk. We will provide reasonable technical information to the Customer, but we do not accept liability for third-party workmanship (see Schedule 1 Part C).
7.9 Delivery and Fitting Documentation. You must sign all delivery and fitting documentation. Failure to do so may invalidate warranties and limit Your ability to make claims in respect of the Goods.
7.10 Site Surveys and Measurements. Where We carry out a site survey, We assume responsibility for the measurements recorded in the Final Estimate. Where You provide your own measurements or conduct your own site survey, responsibility rests solely with You, and We shall not be liable for any errors or incompatibility. Where building works or structural alterations occur after Our site survey, it is Your responsibility to ensure that all openings, walls and supports conform to Our technical specifications. We inspect existing walls visually only and do not guarantee their structural suitability. You are responsible for ensuring that walls are capable of supporting the weight and operation of the Goods.
7.11 Regulatory and Planning Responsibility. We do not provide advice regarding planning permission, building regulations or local authority approvals. It is Your responsibility to obtain any required permissions or authorisations.
7.12 Additional Administrative, Technical and Documentation Work. Any project-specific administrative or office work requested or required by the Customer outside the original scope (including preparing drawings, schedules, method statements, bespoke reports, compliance packs, risk assessments, technical liaison, meeting notes, photographic reports, insurer documentation, dispute bundles, or extended correspondence) may be charged at Our prevailing rates, plus any third-party costs. Where practicable, We will notify You in advance. Where urgent preparation is required to avoid project delay or repeated attendance, You authorise Us to proceed and invoice accordingly.
7.12A Chargeable visits. Chargeable visits include (without limitation):
a) site not ready or openings outside tolerance;
b) access not provided;
c) other trades preventing work;
d) Customer changes or extra requests;
e) faults caused by Customer/third parties or structural movement;
f) repeat visits requested for convenience rather than necessity;
g) “investigation visits” where the issue is found not to be a warranty fault.
7.12B Evidence and decision. We may require photographs/video/measurements before attending. We may decline attendance until sufficient evidence is provided to triage the issue.
7.12C Rates and minimum charges. Unless otherwise agreed, visits are charged at a minimum of one half-day plus reasonable travel and materials.
7.12D If issue is Our fault. If, following inspection, the issue is confirmed to be caused by Our breach or negligence, reasonable call-out charges for that attendance will not be payable (or will be refunded if already paid). This does not apply where delays/extra visits result from access, third parties, or Customer changes.
7.12E Non-warranty attendance. Where a site visit is requested as a “fault” or “warranty” matter and the issue is found to be caused by factors outside Our responsibility (including third-party installers, structural movement, site conditions, misuse, altered openings, environmental conditions, or interference), the visit shall be treated as non-warranty and charged in accordance with Clause 7.12 and Schedule 1.
8. Faulty, Damaged or Incorrect Goods
8.1 Statutory Rights. Nothing in these Terms and Conditions limits or excludes the Customer’s statutory rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described, taking into account any pre-contract information provided.
8.2 Inspection and notification. The Customer should inspect the Goods on delivery/collection and before installation. Where the Customer wishes to report transit damage, shortages or wrong items apparent on delivery, the Customer should notify Us in writing within 24 hours with clear photo/video evidence and (where applicable) notes on the delivery paperwork. This timeframe is an evidence/insurance requirement for transit-related issues and does not limit the Customer’s statutory rights where the Goods do not conform with the Contract. Claims may be rejected where:
In such circumstances, We may (without limitation):
a) suspend or cancel delivery and/or installation;
b) terminate the Contract;
c) retain any sums already paid;
d) claim the full remaining contract value as a debt;
e) recover interest, penalties and all reasonable recovery and legal costs.
For the avoidance of doubt, any sums due for Goods already manufactured or committed to production remain payable as a debt.
6.8A Payment due on delivery / installation completion. Where any sum becomes due on delivery, collection, or completion of installation, that sum is due immediately upon the relevant event. If the Customer fails to pay, We may treat the unpaid sum as a debt, charge interest under Clause 6.9, and pursue recovery costs under Clause 6.8.
6.8B Suspension and acceleration. If any payment is not received in full cleared funds by the due date, We may immediately suspend manufacturing completion, despatch, delivery and/or installation. Any outstanding balance (including any agreed delivery/installation sums) shall become immediately due and payable as a debt.
6.8C Termination for non-payment. If payment remains outstanding for 7 Calendar Days after written notice, We may terminate the Contract (in whole or in part) and recover from You:
a) the Price of Goods already manufactured or in production;
b) any Services already supplied;
c) any non-recoverable third-party costs (including manufacturing commitments, carrier charges, handling and storage); and
d) our reasonable recovery costs, interest and administrative charges under Clauses 6.9 and 6.8D.
6.8D Administrative charge. Where We are required to issue formal payment demands, liaise with third parties, suspend/rebook deliveries, re-plan installation teams or undertake additional office administration due to non-payment, We may charge a reasonable administrative fee reflecting time spent, at Our prevailing rates, plus any third-party charges incurred.
6.8E No obligation to deliver while sums are outstanding. Where any sum remains outstanding, We have no obligation to deliver or install the Goods. Non-delivery due to Your non-payment shall not constitute a breach by Us and does not relieve You of liability for sums due.
6.9 Interest on Late Payment. If You fail to make payment by the due date shown on the Invoice, We may charge interest on the overdue sum at a rate of 12% per annum above the base lending rate of the Bank of England, accruing daily from the due date until payment is made in full, whether before or after judgment.
7. Manufacturing, Delivery, Ownership, Risk and Fitting
7.1 Delivery, Manufacturing and Timescales. Delivery charges may apply and will be advised to You and form part of the Final Estimate. Deliveries may be made within the UK and internationally. Any delivery or manufacturing dates provided are estimates only and time shall not be of the essence. Estimated manufacturing and delivery dates may vary according to availability of raw materials, production flow, quality control, third-party manufacturers, transport operators, and circumstances beyond Our control. Unless agreed otherwise, the Goods will be delivered without undue delay. Once the Goods arrive at Our warehouse, You must be ready to accept delivery within 7 calendar days. Failure to do so may result in storage and/or re-delivery charges being applied.
7.1A Transport pricing is estimated. Any delivery/transport charge shown on the Estimate or Final Estimate is an estimate based on information available at the time (including distance, access, pallet size/weight, handling requirements, carrier surcharges and fuel/seasonal adjustments).
7.1B True-up to actual carrier cost. Where the actual carrier/transport cost invoiced to Us differs from the estimate, We reserve the right to invoice the difference (increase or decrease). We will provide reasonable supporting evidence (e.g., carrier invoice or rate confirmation) upon request.
7.1C Payment timing for transport true-up. Any transport true-up invoice must be paid in accordance with Clause 6 and, unless agreed otherwise in writing, must be cleared before despatch. Where the true-up arises after delivery due to carrier recharges (e.g., waiting time, failed delivery, access restrictions), it shall be payable immediately.
7.2 Delivery and Collection. Delivery shall be deemed complete when the Goods are delivered to the address stated in the Final Estimate and You (or a person nominated by You) take physical possession, or where You collect the Goods, when they are collected from Our premises. If You choose to collect the Goods, this must take place during Our business hours and within 7 calendar days of arrival notification. Goods will not be stored indefinitely. If delivery cannot be completed due to Your absence or refusal, We may return the Goods to Our premises and apply re-delivery and storage charges.
7.3 Risk and Insurance. Risk in the Goods passes to You upon delivery or collection. Where You arrange your own carrier, risk passes to You at the point the Goods are handed to that carrier. Once risk has passed, You are responsible for arranging your own insurance cover.
7.4 Retention of Title, Licence to Enter and Recovery. Ownership of the Goods remains with the Company until full cleared payment has been received for the Goods and any associated Services due. If any payment remains outstanding after delivery, the Customer grants the Company and its authorised agents an irrevocable licence to enter the delivery address (or any other location where the Goods are reasonably believed to be held) at reasonable times to peacefully recover the Goods, provided that:
a) no force is used; and
b) no unlawful trespass occurs.
If peaceful recovery is refused or obstructed, We reserve the right to seek appropriate court remedies (including delivery up / injunction) and to recover all associated legal and enforcement costs from You.
7.5 Transport Damage and Insurance Process. Any visible transport damage must be:
a) noted on delivery documentation; and
b) reported to Us in writing within 24 hours of delivery, supported by photographic evidence.
Repair or replacement may only proceed following insurer or manufacturer assessment. Insurance or manufacturer timescales shall not constitute a breach of contract nor justify cancellation or refunds.
7.6 Replacement as Primary Remedy. For transport-related damage, repair or replacement shall be the primary and exclusive remedy. Refunds shall only apply where repair or replacement is impossible or disproportionate, in accordance with the Consumer Rights Act 2015.
7.7 Delays. Delays in manufacturing or delivery do not entitle You to terminate the Contract. Where delays occur, We shall specify a revised delivery timeframe. We shall not be liable for any consequential or indirect losses arising from delays caused by manufacturers, transport operators, quality control failures, or force majeure events.
7.8 Fitting and Third-Party Fitters. Fitting may be carried out by Us or by a third party of Your choice. Where You use Our fitting service, the obligations in Schedule 1 Part B apply.
Where You use a third-party fitter, the obligations in Schedule 1 Part C apply and We accept no liability for their workmanship.
7.8A Fitting is a separable service. Where fitting/installation is purchased, it is supplied as a separable Service. If fitting becomes unavailable or impracticable for reasons including scheduling, resource availability, health and safety, site readiness, access, or other operational constraints, We may cancel the fitting Service by written notice and refund any fitting sums paid (less any work already carried out or non-recoverable costs clearly itemised).
7.8B Door contract continues. Cancellation or rescheduling of fitting does not affect the Contract for the Goods. The Customer may not cancel the Goods, refuse delivery, or withhold payment for the Goods on the basis that fitting is cancelled, delayed or rescheduled.
7.8C Customer alternative fitter. If fitting is cancelled under 7.8A, the Customer may appoint a third-party installer at their own cost and risk. We will provide reasonable technical information to the Customer, but we do not accept liability for third-party workmanship (see Schedule 1 Part C).
7.9 Delivery and Fitting Documentation. You must sign all delivery and fitting documentation. Failure to do so may invalidate warranties and limit Your ability to make claims in respect of the Goods.
7.10 Site Surveys and Measurements. Where We carry out a site survey, We assume responsibility for the measurements recorded in the Final Estimate. Where You provide your own measurements or conduct your own site survey, responsibility rests solely with You, and We shall not be liable for any errors or incompatibility. Where building works or structural alterations occur after Our site survey, it is Your responsibility to ensure that all openings, walls and supports conform to Our technical specifications. We inspect existing walls visually only and do not guarantee their structural suitability. You are responsible for ensuring that walls are capable of supporting the weight and operation of the Goods.
7.11 Regulatory and Planning Responsibility. We do not provide advice regarding planning permission, building regulations or local authority approvals. It is Your responsibility to obtain any required permissions or authorisations.
7.12 Additional Administrative, Technical and Documentation Work. Any project-specific administrative or office work requested or required by the Customer outside the original scope (including preparing drawings, schedules, method statements, bespoke reports, compliance packs, risk assessments, technical liaison, meeting notes, photographic reports, insurer documentation, dispute bundles, or extended correspondence) may be charged at Our prevailing rates, plus any third-party costs. Where practicable, We will notify You in advance. Where urgent preparation is required to avoid project delay or repeated attendance, You authorise Us to proceed and invoice accordingly.
7.12A Chargeable visits. Chargeable visits include (without limitation):
a) site not ready or openings outside tolerance;
b) access not provided;
c) other trades preventing work;
d) Customer changes or extra requests;
e) faults caused by Customer/third parties or structural movement;
f) repeat visits requested for convenience rather than necessity;
g) “investigation visits” where the issue is found not to be a warranty fault.
7.12B Evidence and decision. We may require photographs/video/measurements before attending. We may decline attendance until sufficient evidence is provided to triage the issue.
7.12C Rates and minimum charges. Unless otherwise agreed, visits are charged at a minimum of one half-day plus reasonable travel and materials.
7.12D If issue is Our fault. If, following inspection, the issue is confirmed to be caused by Our breach or negligence, reasonable call-out charges for that attendance will not be payable (or will be refunded if already paid). This does not apply where delays/extra visits result from access, third parties, or Customer changes.
7.12E Non-warranty attendance. Where a site visit is requested as a “fault” or “warranty” matter and the issue is found to be caused by factors outside Our responsibility (including third-party installers, structural movement, site conditions, misuse, altered openings, environmental conditions, or interference), the visit shall be treated as non-warranty and charged in accordance with Clause 7.12 and Schedule 1.
8. Faulty, Damaged or Incorrect Goods
8.1 Statutory Rights. Nothing in these Terms and Conditions limits or excludes the Customer’s statutory rights under the Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose, and as described, taking into account any pre-contract information provided.
8.2 Inspection and notification. The Customer should inspect the Goods on delivery/collection and before installation. Where the Customer wishes to report transit damage, shortages or wrong items apparent on delivery, the Customer should notify Us in writing within 24 hours with clear photo/video evidence and (where applicable) notes on the delivery paperwork. This timeframe is an evidence/insurance requirement for transit-related issues and does not limit the Customer’s statutory rights where the Goods do not conform with the Contract. Claims may be rejected where:
- evidence is insufficient or unclear; or
- the Goods have been installed, used, altered, or interfered with prior to inspection.
8.3 Incorrect Goods Due to Customer-Supplied Information. Where Goods are incorrect as a result of inaccurate, incomplete, or incorrect information, measurements, drawings, or specifications supplied by the Customer (as referred to in Clause 4), the Customer shall not be entitled to repair, replacement, or refund.
8.4 Scope of Remedy. Any repair or replacement shall apply only to the specific affected Goods and not to the entire Order. Replacement Goods shall be subject to a manufacturing and delivery lead time similar to that originally specified and shall not give rise to a right to cancellation, compensation, or refund of unaffected items.
8.5 Bespoke Goods. Due to the bespoke and made-to-order nature of the Goods, returns are not accepted except where required by law and strictly in accordance with this Clause 8.
8.6 On-Site Repair as the Primary Remedy. Where minor damage occurs during transport, handling, or installation and does not affect:
8.4 Scope of Remedy. Any repair or replacement shall apply only to the specific affected Goods and not to the entire Order. Replacement Goods shall be subject to a manufacturing and delivery lead time similar to that originally specified and shall not give rise to a right to cancellation, compensation, or refund of unaffected items.
8.5 Bespoke Goods. Due to the bespoke and made-to-order nature of the Goods, returns are not accepted except where required by law and strictly in accordance with this Clause 8.
8.6 On-Site Repair as the Primary Remedy. Where minor damage occurs during transport, handling, or installation and does not affect:
- structural integrity,
- safety,
- certified performance, or
- core functionality,
We reserve the right to carry out an on-site repair as the primary and proportionate remedy.
8.7 Acceptable Professional Standard. An acceptable professional standard means a level of repair that a reasonably competent specialist in bespoke internal doors would consider satisfactory, considering the type, finish, materials, and specification of the Goods. Minor cosmetic variation that does not affect function, safety, durability, or longevity shall not render a repair unacceptable.
8.8 After repair. If We carry out a repair, the Customer should notify Us in writing within 5 Business Days if they believe the repair has not resolved the reported issue, providing reasonable evidence. This does not affect the Customer’s statutory rights.
8.9 Use Equals Acceptance. Use of the Goods, installation, continued operation, or permitting third-party works to proceed following a repair shall constitute acceptance of the repair outcome and shall extinguish any right to reject the Goods or seek a refund in respect of the repaired issue.
8.10 Classification of Damage and Escalation.
For the purposes of this Contract:
8.7 Acceptable Professional Standard. An acceptable professional standard means a level of repair that a reasonably competent specialist in bespoke internal doors would consider satisfactory, considering the type, finish, materials, and specification of the Goods. Minor cosmetic variation that does not affect function, safety, durability, or longevity shall not render a repair unacceptable.
8.8 After repair. If We carry out a repair, the Customer should notify Us in writing within 5 Business Days if they believe the repair has not resolved the reported issue, providing reasonable evidence. This does not affect the Customer’s statutory rights.
8.9 Use Equals Acceptance. Use of the Goods, installation, continued operation, or permitting third-party works to proceed following a repair shall constitute acceptance of the repair outcome and shall extinguish any right to reject the Goods or seek a refund in respect of the repaired issue.
8.10 Classification of Damage and Escalation.
For the purposes of this Contract:
- Minor Damage
Cosmetic or superficial defects that are repairable and do not affect integrity, safety, or certified performance → repair only. - Structural Damage
Defects materially affecting structural integrity, safety, or certified performance → replacement may be considered, subject to assessment.
8.11 Independent Specialist Determination. Unless an independent specialist authority (including a manufacturer, insurer-appointed assessor, or suitably qualified expert) determines that a repair is unacceptable and cannot reasonably be rectified, no refund or replacement shall apply.
8.12 Refunds. Refunds shall apply only where repair or replacement is impossible or disproportionate, strictly in accordance with the Consumer Rights Act 2015.
9. Change of Mind
9.1 Due to the bespoke and made-to-order nature of the Goods, You do not have the right to cancel, return or obtain a refund if You change Your mind. Where the contract is a distance or off-premises contract, the Customer acknowledges that the statutory right to cancel does not apply to Goods made to the Customer’s specifications or clearly personalised (bespoke/made-to-measure).
9.2 For the purposes of these Terms and Conditions, “bespoke Goods” means Goods that have been produced, altered or manufactured to Your specifications or measurements, including (but not limited to) glass, wood, sliding mechanisms, frames, finishes, and associated components.
9.3 This Clause does not affect Your statutory rights under the Consumer Rights Act 2015 in respect of faulty, damaged or incorrectly supplied Goods.
10. Liability and Duty to Mitigate
10.1 We shall not be responsible for any loss or damage that is not foreseeable.
10.2 Excluded Losses. We shall not be liable for any indirect or consequential losses, including (without limitation) project delays, loss of profit, loss of business, loss of opportunity, or third-party costs.
10.3 Duty to Mitigate. You must take reasonable steps to mitigate any loss or damage, including ceasing use of any affected Goods and allowing Us a reasonable opportunity to inspect, assess and remedy the issue before any further use, installation or third-party works are carried out.
10.4 Non-Excludable Liability. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for:
a) death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors);
b) fraud or fraudulent misrepresentation; or
c) any other liability which cannot be excluded or limited by law.
10.5 Consumer Rights. Nothing in these Terms and Conditions affects Your statutory rights as a Consumer under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
11. Force Majeure
11.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from any event or cause beyond its reasonable control (Force Majeure Event). Such events include, but are not limited to: power failure, internet or telecommunications failure, strikes, lock-outs or other industrial action by third parties, riots or civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared or undeclared), epidemic, pandemic, Government restrictions or regulations, supply chain disruption, factory shutdowns, transport failures, or any other event beyond the Company’s reasonable control.
11.2 If a Force Majeure Event occurs which is likely to adversely affect the Company’s performance:
a) We shall inform You as soon as reasonably practicable;
b) Our obligations under the Contract shall be suspended for the duration of the Force Majeure Event;
c) Any time limits for performance shall be extended; accordingly,
d) We shall notify You when the Force Majeure Event has ended and provide revised timescales where applicable.
11.3 If the Force Majeure Event continues for a period exceeding six (6) months, either party may cancel the Contract by written notice. Any refund due shall be at Our discretion and limited to sums paid for Goods or Services not yet supplied, less any reasonable costs already incurred.
11.4 Where a Force Majeure Event occurs and You wish to cancel, any cancellation shall be subject to the cancellation provisions set out in Clause 5.
12. Communications
12.1 If You wish to contact Us, You may do so by telephone on 01923 311111 or by email at [email protected].
12.2 Where these Terms and Conditions require You to contact Us in writing (including, but not limited to, cancellation of Orders, notices, disputes or formal communications), all such notices must be made in writing and may be sent by one of the following methods:
a) by email to [email protected]; or
b) by pre-paid post to Doors4UK, 16 Appleby Drive, Croxley Green, Rickmansworth, WD3 3FP.
12.3 Notices shall be deemed received:
a) if sent by email, on the Business Day on which they are sent (provided no delivery failure notification is received);
b) if sent by post, two Business Days after posting.
8.12 Refunds. Refunds shall apply only where repair or replacement is impossible or disproportionate, strictly in accordance with the Consumer Rights Act 2015.
9. Change of Mind
9.1 Due to the bespoke and made-to-order nature of the Goods, You do not have the right to cancel, return or obtain a refund if You change Your mind. Where the contract is a distance or off-premises contract, the Customer acknowledges that the statutory right to cancel does not apply to Goods made to the Customer’s specifications or clearly personalised (bespoke/made-to-measure).
9.2 For the purposes of these Terms and Conditions, “bespoke Goods” means Goods that have been produced, altered or manufactured to Your specifications or measurements, including (but not limited to) glass, wood, sliding mechanisms, frames, finishes, and associated components.
9.3 This Clause does not affect Your statutory rights under the Consumer Rights Act 2015 in respect of faulty, damaged or incorrectly supplied Goods.
10. Liability and Duty to Mitigate
10.1 We shall not be responsible for any loss or damage that is not foreseeable.
10.2 Excluded Losses. We shall not be liable for any indirect or consequential losses, including (without limitation) project delays, loss of profit, loss of business, loss of opportunity, or third-party costs.
10.3 Duty to Mitigate. You must take reasonable steps to mitigate any loss or damage, including ceasing use of any affected Goods and allowing Us a reasonable opportunity to inspect, assess and remedy the issue before any further use, installation or third-party works are carried out.
10.4 Non-Excludable Liability. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for:
a) death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors);
b) fraud or fraudulent misrepresentation; or
c) any other liability which cannot be excluded or limited by law.
10.5 Consumer Rights. Nothing in these Terms and Conditions affects Your statutory rights as a Consumer under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
11. Force Majeure
11.1 The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from any event or cause beyond its reasonable control (Force Majeure Event). Such events include, but are not limited to: power failure, internet or telecommunications failure, strikes, lock-outs or other industrial action by third parties, riots or civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared or undeclared), epidemic, pandemic, Government restrictions or regulations, supply chain disruption, factory shutdowns, transport failures, or any other event beyond the Company’s reasonable control.
11.2 If a Force Majeure Event occurs which is likely to adversely affect the Company’s performance:
a) We shall inform You as soon as reasonably practicable;
b) Our obligations under the Contract shall be suspended for the duration of the Force Majeure Event;
c) Any time limits for performance shall be extended; accordingly,
d) We shall notify You when the Force Majeure Event has ended and provide revised timescales where applicable.
11.3 If the Force Majeure Event continues for a period exceeding six (6) months, either party may cancel the Contract by written notice. Any refund due shall be at Our discretion and limited to sums paid for Goods or Services not yet supplied, less any reasonable costs already incurred.
11.4 Where a Force Majeure Event occurs and You wish to cancel, any cancellation shall be subject to the cancellation provisions set out in Clause 5.
12. Communications
12.1 If You wish to contact Us, You may do so by telephone on 01923 311111 or by email at [email protected].
12.2 Where these Terms and Conditions require You to contact Us in writing (including, but not limited to, cancellation of Orders, notices, disputes or formal communications), all such notices must be made in writing and may be sent by one of the following methods:
a) by email to [email protected]; or
b) by pre-paid post to Doors4UK, 16 Appleby Drive, Croxley Green, Rickmansworth, WD3 3FP.
12.3 Notices shall be deemed received:
a) if sent by email, on the Business Day on which they are sent (provided no delivery failure notification is received);
b) if sent by post, two Business Days after posting.
13. Warranty and Aftercare
13.1 Complaints and Feedback. We always welcome feedback from Our customers and use reasonable endeavours to ensure that your experience with Us is positive. If You have any cause for complaint regarding any aspect of Our Goods or Services, please contact Us using one of the following methods:
a) in writing;
b) by email;
c) by telephone on 01923 311111.
13.2 Use, Operation and Maintenance. The Goods must be used, installed and maintained strictly in accordance with the technical specifications and instructions provided by Us. Maintenance must be carried out using standard household cleaning products only. Strong acids, bleach or abrasive substances must not be used. The Goods must be operated without excessive force and with adequate clearance. Where large items may obstruct door operation, appropriate door stoppers must be fitted to prevent accidental damage. The Goods must not be altered by attaching hooks, fittings, or accessories which modify weight or structure. Any additional locks, air vents or accessories must be installed by qualified personnel only. Failure to comply with this Clause shall void the warranty.
13.3 Warranty Activation and Duration. The product warranty is activated upon delivery of the Goods. Unless otherwise agreed in writing, the standard warranty period is one (1) year, with extended warranties available by separate agreement. Different components (including doors, frames and casings) may carry different warranty terms as specified in your documentation. The warranty is non-transferable unless expressly agreed by Us in writing.
13.4 Exclusions from Warranty. The warranty does not cover:
a) damage caused by third-party transporters or third-party installers;
b) damage caused by unauthorised works, alterations or misuse;
c) normal wear and tear, including discolouration, fading or exposure to sunlight;
d) damage resulting from structural changes to walls or openings;
e) faults caused by external influences including fire, water, salts, alkaline solutions or strong acids;
f) faults caused by abnormal environmental conditions, including prolonged temperature differences exceeding 15°C, high humidity, or excessive vibration;
g) faults arising where unsuitable door types are installed in inappropriate environments.
13.5 Workmanship Warranty. Where You purchase fitting services from Us, workmanship is covered under a separate workmanship warranty and not under the product warranty.
Where defects arise due to fitting, We shall use reasonable endeavours to remedy the defects. Where replacement is required due to fitting damage, any claim shall be made under Our liability insurance and not under the product warranty.
13.6 Duty to Protect Goods. In the event of a fault, You must take reasonable steps to protect the Goods and, where necessary, cease use until the issue has been inspected and addressed by Us. Any damage or additional faults arising from continued use of faulty Goods shall not be covered by the warranty.
13.7 Warranty Claims and Evidence. When making a warranty claim, You must provide complete and accurate information, together with clear photographic and/or video evidence, to allow Us to determine whether the issue falls within warranty or constitutes misuse or external damage. Where the nature of the fault cannot reasonably be determined remotely, We may arrange for an engineer visit. An engineer call-out charge may be payable in advance. Where the fault is confirmed to be a valid warranty issue, such charge shall be refunded. Where the fault is found not to be covered by warranty, the call-out charge shall remain payable and no repair obligation shall arise.
13.8 On-Site Repairs and Transport Damage. Items with minor transport or handling defects may be repaired on site to a professionally acceptable standard under warranty, in order to avoid unnecessary remanufacture, repeated transport or multiple visits.
13.9 Timeframes and Access. For warranty repairs or replacements, You acknowledge that reasonable time is required for assessment, parts supply and scheduling. We do not guarantee fixed repair timeframes and shall not be liable for delays caused by parts availability, access restrictions or personalised scheduling requests.
13.10 Consequential Loss. No indirect, consequential or associated losses or damages are covered by any product or workmanship warranty.
13.11 Third Parties. Damage caused by third-party installers, contractors, carriers or unauthorised works is excluded from all warranties.
13.12 Statutory Rights. Nothing in this Clause affects Your statutory rights under the Consumer Rights Act 2015.
14. Data Protection
Personal data is processed in accordance with the Company’s Privacy Policy.
15. Confidentiality
15.1 Both parties agree that all information relating to this Contract, the Order, the Goods, Services, pricing, specifications, drawings, technical data, correspondence and any other commercial or contractual information (Confidential Information) shall be treated as strictly confidential.
15.2 Neither party shall disclose, publish, use, exploit or reproduce any Confidential Information, directly or indirectly, without the prior written consent of the other party. This includes, without limitation, disclosure on social media, online platforms, review sites, forums or any other form of public communication.
15.3 This obligation does not apply to information which:
a) is already in the public domain other than through a breach of this Contract;
b) is required to be disclosed by law, court order or regulatory authority; or
c) is disclosed to professional advisers, insurers or enforcement bodies for the purposes of legal, financial or regulatory compliance.
15.4 All Confidential Information and any associated intellectual property rights relating to the Goods, designs, specifications, technical data and documentation shall remain vested in and belong to the Company at all times.
15.5 Any breach of this Clause may result in the Company suffering loss and damage. The Company reserves the right to seek damages and/or injunctive relief for any breach, including recovery of losses arising from such breach.
16. Disputes, Chargebacks and Payment Reversals
16.1 Disputes, Chargebacks and Payment Reversals
Before initiating any chargeback, card dispute or payment reversal, the Customer must:
a) notify the Company in writing of the issue;
b) provide reasonable supporting evidence; and
c) allow the Company a reasonable opportunity (not less than 14 Calendar Days) to investigate and propose a remedy under Clause 8.
Initiating a chargeback without following the above process or pursuing a chargeback in bad faith (including where the Company has offered a lawful remedy under the Consumer Rights Act 2015), shall constitute a material breach of contract. Where a chargeback is rejected, reversed or decided in the Company’s favour, the Company may recover all associated fees, administrative costs, bank charges and reasonable legal expenses
16.2 Assignment. You may not transfer or assign any of Your rights or obligations under these Terms and Conditions or the Contract without Our prior written consent.
16.3 Third Party Rights. This Contract is between You and Us only. It is not intended to benefit any third party, and no third party shall have any right to enforce any provision of these Terms and Conditions.
16.4 Severability. If any provision of these Terms and Conditions is found by any court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain valid and enforceable.
16.5 Waiver. No failure or delay by Us in exercising any right shall operate as a waiver of that right, and no waiver of any breach shall constitute a waiver of any subsequent breach.
16.6 Conduct and Behaviour. We are committed to maintaining a professional and respectful working relationship. Abusive, threatening, discriminatory or harassing behaviour towards Our staff, contractors or representatives will not be tolerated. In the event of serious misconduct, We reserve the right to suspend performance of the Contract and to pursue any appropriate legal remedies.
16.7 Non-Payment. If You fail to meet Your financial obligations under the Contract, We reserve the right to suspend warranties and enforce Our rights relating to ownership and recovery of the Goods in accordance with these Terms and Conditions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, the Contract, and the relationship between You and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England and Wales.
17.2 If You are a Consumer resident outside England and Wales, You will benefit from any mandatory provisions of the law of your country of residence. Nothing in this Clause limits or reduces Your statutory rights under applicable consumer protection laws.
17.3 Subject to Clause 17.2, any dispute, claim or proceedings arising out of or in connection with these Terms and Conditions, the Contract, or the relationship between You and Us shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17.4 Where proceedings are issued within England and Wales, the parties agree that claims may be allocated to the County Court at Watford .
SCHEDULE 1
PART A – DELIVERY
1. Direct Delivery from Manufacturer (Factory to Customer)
The Goods may be delivered directly from the manufacturer by a specialised transport company. The Goods will be packed on individual pallets using a dedicated door transport system and delivered on a kerbside drop-off basis. The transport vehicle will park as close as reasonably possible to the delivery address specified in the Final Estimate. You are responsible for ensuring adequate manpower or suitable equipment (e.g. forklift) for unloading. You must inspect the pallet and Goods before unloading and complete an inventory check against the delivery documentation. You are allocated 30 minutes from vehicle arrival to unload and inspect the Goods. Any visible damage to packaging or Goods must be:
13.1 Complaints and Feedback. We always welcome feedback from Our customers and use reasonable endeavours to ensure that your experience with Us is positive. If You have any cause for complaint regarding any aspect of Our Goods or Services, please contact Us using one of the following methods:
a) in writing;
b) by email;
c) by telephone on 01923 311111.
13.2 Use, Operation and Maintenance. The Goods must be used, installed and maintained strictly in accordance with the technical specifications and instructions provided by Us. Maintenance must be carried out using standard household cleaning products only. Strong acids, bleach or abrasive substances must not be used. The Goods must be operated without excessive force and with adequate clearance. Where large items may obstruct door operation, appropriate door stoppers must be fitted to prevent accidental damage. The Goods must not be altered by attaching hooks, fittings, or accessories which modify weight or structure. Any additional locks, air vents or accessories must be installed by qualified personnel only. Failure to comply with this Clause shall void the warranty.
13.3 Warranty Activation and Duration. The product warranty is activated upon delivery of the Goods. Unless otherwise agreed in writing, the standard warranty period is one (1) year, with extended warranties available by separate agreement. Different components (including doors, frames and casings) may carry different warranty terms as specified in your documentation. The warranty is non-transferable unless expressly agreed by Us in writing.
13.4 Exclusions from Warranty. The warranty does not cover:
a) damage caused by third-party transporters or third-party installers;
b) damage caused by unauthorised works, alterations or misuse;
c) normal wear and tear, including discolouration, fading or exposure to sunlight;
d) damage resulting from structural changes to walls or openings;
e) faults caused by external influences including fire, water, salts, alkaline solutions or strong acids;
f) faults caused by abnormal environmental conditions, including prolonged temperature differences exceeding 15°C, high humidity, or excessive vibration;
g) faults arising where unsuitable door types are installed in inappropriate environments.
13.5 Workmanship Warranty. Where You purchase fitting services from Us, workmanship is covered under a separate workmanship warranty and not under the product warranty.
Where defects arise due to fitting, We shall use reasonable endeavours to remedy the defects. Where replacement is required due to fitting damage, any claim shall be made under Our liability insurance and not under the product warranty.
13.6 Duty to Protect Goods. In the event of a fault, You must take reasonable steps to protect the Goods and, where necessary, cease use until the issue has been inspected and addressed by Us. Any damage or additional faults arising from continued use of faulty Goods shall not be covered by the warranty.
13.7 Warranty Claims and Evidence. When making a warranty claim, You must provide complete and accurate information, together with clear photographic and/or video evidence, to allow Us to determine whether the issue falls within warranty or constitutes misuse or external damage. Where the nature of the fault cannot reasonably be determined remotely, We may arrange for an engineer visit. An engineer call-out charge may be payable in advance. Where the fault is confirmed to be a valid warranty issue, such charge shall be refunded. Where the fault is found not to be covered by warranty, the call-out charge shall remain payable and no repair obligation shall arise.
13.8 On-Site Repairs and Transport Damage. Items with minor transport or handling defects may be repaired on site to a professionally acceptable standard under warranty, in order to avoid unnecessary remanufacture, repeated transport or multiple visits.
13.9 Timeframes and Access. For warranty repairs or replacements, You acknowledge that reasonable time is required for assessment, parts supply and scheduling. We do not guarantee fixed repair timeframes and shall not be liable for delays caused by parts availability, access restrictions or personalised scheduling requests.
13.10 Consequential Loss. No indirect, consequential or associated losses or damages are covered by any product or workmanship warranty.
13.11 Third Parties. Damage caused by third-party installers, contractors, carriers or unauthorised works is excluded from all warranties.
13.12 Statutory Rights. Nothing in this Clause affects Your statutory rights under the Consumer Rights Act 2015.
14. Data Protection
Personal data is processed in accordance with the Company’s Privacy Policy.
15. Confidentiality
15.1 Both parties agree that all information relating to this Contract, the Order, the Goods, Services, pricing, specifications, drawings, technical data, correspondence and any other commercial or contractual information (Confidential Information) shall be treated as strictly confidential.
15.2 Neither party shall disclose, publish, use, exploit or reproduce any Confidential Information, directly or indirectly, without the prior written consent of the other party. This includes, without limitation, disclosure on social media, online platforms, review sites, forums or any other form of public communication.
15.3 This obligation does not apply to information which:
a) is already in the public domain other than through a breach of this Contract;
b) is required to be disclosed by law, court order or regulatory authority; or
c) is disclosed to professional advisers, insurers or enforcement bodies for the purposes of legal, financial or regulatory compliance.
15.4 All Confidential Information and any associated intellectual property rights relating to the Goods, designs, specifications, technical data and documentation shall remain vested in and belong to the Company at all times.
15.5 Any breach of this Clause may result in the Company suffering loss and damage. The Company reserves the right to seek damages and/or injunctive relief for any breach, including recovery of losses arising from such breach.
16. Disputes, Chargebacks and Payment Reversals
16.1 Disputes, Chargebacks and Payment Reversals
Before initiating any chargeback, card dispute or payment reversal, the Customer must:
a) notify the Company in writing of the issue;
b) provide reasonable supporting evidence; and
c) allow the Company a reasonable opportunity (not less than 14 Calendar Days) to investigate and propose a remedy under Clause 8.
Initiating a chargeback without following the above process or pursuing a chargeback in bad faith (including where the Company has offered a lawful remedy under the Consumer Rights Act 2015), shall constitute a material breach of contract. Where a chargeback is rejected, reversed or decided in the Company’s favour, the Company may recover all associated fees, administrative costs, bank charges and reasonable legal expenses
16.2 Assignment. You may not transfer or assign any of Your rights or obligations under these Terms and Conditions or the Contract without Our prior written consent.
16.3 Third Party Rights. This Contract is between You and Us only. It is not intended to benefit any third party, and no third party shall have any right to enforce any provision of these Terms and Conditions.
16.4 Severability. If any provision of these Terms and Conditions is found by any court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain valid and enforceable.
16.5 Waiver. No failure or delay by Us in exercising any right shall operate as a waiver of that right, and no waiver of any breach shall constitute a waiver of any subsequent breach.
16.6 Conduct and Behaviour. We are committed to maintaining a professional and respectful working relationship. Abusive, threatening, discriminatory or harassing behaviour towards Our staff, contractors or representatives will not be tolerated. In the event of serious misconduct, We reserve the right to suspend performance of the Contract and to pursue any appropriate legal remedies.
16.7 Non-Payment. If You fail to meet Your financial obligations under the Contract, We reserve the right to suspend warranties and enforce Our rights relating to ownership and recovery of the Goods in accordance with these Terms and Conditions.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, the Contract, and the relationship between You and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England and Wales.
17.2 If You are a Consumer resident outside England and Wales, You will benefit from any mandatory provisions of the law of your country of residence. Nothing in this Clause limits or reduces Your statutory rights under applicable consumer protection laws.
17.3 Subject to Clause 17.2, any dispute, claim or proceedings arising out of or in connection with these Terms and Conditions, the Contract, or the relationship between You and Us shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17.4 Where proceedings are issued within England and Wales, the parties agree that claims may be allocated to the County Court at Watford .
SCHEDULE 1
PART A – DELIVERY
1. Direct Delivery from Manufacturer (Factory to Customer)
The Goods may be delivered directly from the manufacturer by a specialised transport company. The Goods will be packed on individual pallets using a dedicated door transport system and delivered on a kerbside drop-off basis. The transport vehicle will park as close as reasonably possible to the delivery address specified in the Final Estimate. You are responsible for ensuring adequate manpower or suitable equipment (e.g. forklift) for unloading. You must inspect the pallet and Goods before unloading and complete an inventory check against the delivery documentation. You are allocated 30 minutes from vehicle arrival to unload and inspect the Goods. Any visible damage to packaging or Goods must be:
- photographed where possible; and
- clearly noted on the delivery note of the transport company.
Failure to record visible damage on the delivery note shall constitute acceptance of the Goods in their delivered condition, and such damage may not be covered under warranty or insurance. From the moment the Goods are unloaded from the vehicle, risk passes to You. Any faults discovered after unpacking which are not visible at delivery shall be handled directly by Us in accordance with Clause 8. It is Your responsibility to verify that the Goods delivered match the Order. If You install or use the Goods, even if incorrect, this shall constitute acceptance, and You shall remain liable for any price difference. Any delays caused by You to the transport company, or any assistance provided by the driver, may result in additional charges payable by You.
Carrier surcharges
Additional carrier charges may apply where there are access restrictions, waiting time, re-delivery, stairs/manual handling, narrow roads, parking constraints, failed delivery attempts, or Customer-requested time slots. Such charges are payable by the Customer.
2. Door-to-Door Delivery (Via Company Warehouse)
Under this method, the Goods are first delivered to Our warehouse, where they are inspected and inventoried by Our authorised personnel. The Goods are then delivered to You by Our delivery team. This delivery method may extend the original delivery timeframe by up to four (4) weeks without attracting penalties or liability. We shall not be liable for any consequential loss arising from delivery delays, incorrect items or faulty items. Delivery will be arranged in advance at a mutually agreed date and time, subject to availability of Our delivery team. Goods will be stored at Our warehouse for up to 30 days without storage charges. After this period, storage fees may apply. This delivery option is available only in certain locations. You must sign all delivery documentation. Failure to sign may invalidate warranties and limit Your ability to make claims. Any faults or discrepancies must be recorded on the delivery paperwork at the time of delivery. Delivery delays do not entitle You to cancel the Contract.
Carrier surcharges
Additional carrier charges may apply where there are access restrictions, waiting time, re-delivery, stairs/manual handling, narrow roads, parking constraints, failed delivery attempts, or Customer-requested time slots. Such charges are payable by the Customer.
3. Door-to-Door Delivery with Fitting
Where the Contract includes fitting services, You may choose door-to-door delivery with installation.
In this case:
Carrier surcharges
Additional carrier charges may apply where there are access restrictions, waiting time, re-delivery, stairs/manual handling, narrow roads, parking constraints, failed delivery attempts, or Customer-requested time slots. Such charges are payable by the Customer.
2. Door-to-Door Delivery (Via Company Warehouse)
Under this method, the Goods are first delivered to Our warehouse, where they are inspected and inventoried by Our authorised personnel. The Goods are then delivered to You by Our delivery team. This delivery method may extend the original delivery timeframe by up to four (4) weeks without attracting penalties or liability. We shall not be liable for any consequential loss arising from delivery delays, incorrect items or faulty items. Delivery will be arranged in advance at a mutually agreed date and time, subject to availability of Our delivery team. Goods will be stored at Our warehouse for up to 30 days without storage charges. After this period, storage fees may apply. This delivery option is available only in certain locations. You must sign all delivery documentation. Failure to sign may invalidate warranties and limit Your ability to make claims. Any faults or discrepancies must be recorded on the delivery paperwork at the time of delivery. Delivery delays do not entitle You to cancel the Contract.
Carrier surcharges
Additional carrier charges may apply where there are access restrictions, waiting time, re-delivery, stairs/manual handling, narrow roads, parking constraints, failed delivery attempts, or Customer-requested time slots. Such charges are payable by the Customer.
3. Door-to-Door Delivery with Fitting
Where the Contract includes fitting services, You may choose door-to-door delivery with installation.
In this case:
- delivery and fitting may occur on different dates;
- delivery terms do not override the fitting terms set out in Parts B and C of this Schedule;
- no storage charges apply.
This option is available only in selected locations and is subject to availability of Our fitting teams.
PART B – Fitting by the Company
1. Fitting Charges. All fitting charges shall be clearly stated in the Estimate or Final Estimate. Any additional fitting works requested by You shall be confirmed in writing and charged separately.
2. Scope of Works. Where existing doors, frames or casings are removed, We are not responsible for making good any damage to walls, floors, ceilings, plasterwork, decorations or finishes. We do not carry out decorating works, painting, tiling, plastering or any other remedial or finishing works unless expressly agreed in writing.
Minor enabling works / opening adjustments
If, during installation, it becomes apparent that the opening, wall, floor or surrounding structure is not prepared within the required tolerances and minor enabling works are reasonably required to complete installation (e.g., trimming, packing, shimming, minor making-good, removal of obstructions, small substrate adjustments), We may:
a) stop and reschedule (chargeable visit); or
b) complete the minor enabling works (where safe and practical) and charge for labour and materials at market rates as a Variation.
We will act reasonably and, where practicable, inform You of the proposed charge before proceeding. Where immediate action is required to avoid wasting the installation visit, You authorise Us to proceed with minor enabling works up to an agreed cap (you can insert a cap such as £350 + VAT or similar).
3. Adjustments and Variations. Any adjustments or variations to the Goods or fitting requested by You must be submitted in writing and may incur additional costs, which shall be invoiced separately.
4. Cancellation or Change of Fitting Service. Where You elect to use Our fitting service and subsequently change your mind after delivery and appoint a third-party fitter, We reserve the right to retain up to 50% of the fitting costs to cover scheduling, labour allocation and administrative costs.
5. Site Readiness and Access
You must ensure that:
PART B – Fitting by the Company
1. Fitting Charges. All fitting charges shall be clearly stated in the Estimate or Final Estimate. Any additional fitting works requested by You shall be confirmed in writing and charged separately.
2. Scope of Works. Where existing doors, frames or casings are removed, We are not responsible for making good any damage to walls, floors, ceilings, plasterwork, decorations or finishes. We do not carry out decorating works, painting, tiling, plastering or any other remedial or finishing works unless expressly agreed in writing.
Minor enabling works / opening adjustments
If, during installation, it becomes apparent that the opening, wall, floor or surrounding structure is not prepared within the required tolerances and minor enabling works are reasonably required to complete installation (e.g., trimming, packing, shimming, minor making-good, removal of obstructions, small substrate adjustments), We may:
a) stop and reschedule (chargeable visit); or
b) complete the minor enabling works (where safe and practical) and charge for labour and materials at market rates as a Variation.
We will act reasonably and, where practicable, inform You of the proposed charge before proceeding. Where immediate action is required to avoid wasting the installation visit, You authorise Us to proceed with minor enabling works up to an agreed cap (you can insert a cap such as £350 + VAT or similar).
3. Adjustments and Variations. Any adjustments or variations to the Goods or fitting requested by You must be submitted in writing and may incur additional costs, which shall be invoiced separately.
4. Cancellation or Change of Fitting Service. Where You elect to use Our fitting service and subsequently change your mind after delivery and appoint a third-party fitter, We reserve the right to retain up to 50% of the fitting costs to cover scheduling, labour allocation and administrative costs.
5. Site Readiness and Access
You must ensure that:
- the property is accessible at the agreed time.
- all openings are within technical tolerances.
- no other trades interfere with the installation.
Where Our fitters attend site and are unable to proceed due to inaccessibility, incomplete works, obstruction by other trades or site unpreparedness, We reserve the right to charge a call-out and delay fee. Any cancellation or delay may result in only 50% of fitting costs being refundable, but not less than one full day’s labour per fitter (minimum £350 + VAT per fitter).
Scheduling and access windows
Installation dates are offered based on Our operational schedule and route planning. The Customer must provide reasonable access within agreed windows. The Customer acknowledges that installation cannot be guaranteed to match Customer-preferred dates/times and that excessive restrictions (e.g., limited hours, one-day-only access) may result in rescheduling and/or additional charges.
Customer-caused rescheduling
If installation is postponed due to Customer unavailability, incomplete works, or access restrictions, We may charge reasonable rescheduling costs and/or wasted labour costs in accordance with this Schedule and Clause 7.12.
6. Permissions and Consents. You are responsible for obtaining any necessary permissions, consents, licences or approvals from landlords, planning authorities or other third parties prior to fitting.
7. Site Conditions and Facilities
You must ensure:
Scheduling and access windows
Installation dates are offered based on Our operational schedule and route planning. The Customer must provide reasonable access within agreed windows. The Customer acknowledges that installation cannot be guaranteed to match Customer-preferred dates/times and that excessive restrictions (e.g., limited hours, one-day-only access) may result in rescheduling and/or additional charges.
Customer-caused rescheduling
If installation is postponed due to Customer unavailability, incomplete works, or access restrictions, We may charge reasonable rescheduling costs and/or wasted labour costs in accordance with this Schedule and Clause 7.12.
6. Permissions and Consents. You are responsible for obtaining any necessary permissions, consents, licences or approvals from landlords, planning authorities or other third parties prior to fitting.
7. Site Conditions and Facilities
You must ensure:
- safe and clear access to the property.
- availability of electrical power.
- access to toilet facilities for the fitting team.
You may be asked to move or remove furniture, fixtures or fittings before fitting begins. Unless agreed otherwise, this is Your responsibility.
8. Interference and Third-Party Intervention. Installation requires uninterrupted working conditions. Any physical intervention by You or third parties during fitting may result in faulty installation. Where such interference causes damage or requires removal and reinstallation, all resulting costs, delays and damages shall be Your responsibility.
We shall not be liable for any consequential losses arising from fitting works.
9. Flooring Not Completed. Where final flooring has not been installed, fitting may only proceed upon Your written request specifying the required clearance gaps. In such cases, We shall not be responsible for any issues arising later with flooring installation or door operation.
10. Partial Completion and Insurance. Where fitting is partially completed due to factors beyond Our control, We may charge proportionately for work carried out. Any damage caused during fitting shall be assessed under Our insurance where applicable.
11. Partial completion, charging and refund. Where installation is partially completed and further works cannot reasonably proceed due to reasons outside Our control (including site not ready, openings outside tolerance, access restrictions, interference by other trades, customer postponement, or safety concerns), We may:
a) charge proportionately for work completed, time attended, and any materials used; and
b) refund only the unused portion of the fitting price (if prepaid), after deduction of any wasted visit, rebooking, or call-out charges stated in this Schedule.
12. Subcontracted fitting. We may appoint suitably qualified subcontractors to perform some or all fitting services. Any workmanship warranty or remedy may be delivered by Us and/or our subcontractor. Where damage is caused by fitting activities, assessment and settlement may be handled via the relevant contractor’s liability insurance and/or Our insurance as appropriate. This does not reduce the Customer’s statutory rights.
PART C – Fitting by Third Party
1. Third-Party Installers
Where You choose to use a third-party fitter or contractor:
All risk, liability and responsibility for installation rests entirely with You and/or that contractor.
2. No Liability for Third Parties
We accept no liability whatsoever for:
8. Interference and Third-Party Intervention. Installation requires uninterrupted working conditions. Any physical intervention by You or third parties during fitting may result in faulty installation. Where such interference causes damage or requires removal and reinstallation, all resulting costs, delays and damages shall be Your responsibility.
We shall not be liable for any consequential losses arising from fitting works.
9. Flooring Not Completed. Where final flooring has not been installed, fitting may only proceed upon Your written request specifying the required clearance gaps. In such cases, We shall not be responsible for any issues arising later with flooring installation or door operation.
10. Partial Completion and Insurance. Where fitting is partially completed due to factors beyond Our control, We may charge proportionately for work carried out. Any damage caused during fitting shall be assessed under Our insurance where applicable.
11. Partial completion, charging and refund. Where installation is partially completed and further works cannot reasonably proceed due to reasons outside Our control (including site not ready, openings outside tolerance, access restrictions, interference by other trades, customer postponement, or safety concerns), We may:
a) charge proportionately for work completed, time attended, and any materials used; and
b) refund only the unused portion of the fitting price (if prepaid), after deduction of any wasted visit, rebooking, or call-out charges stated in this Schedule.
12. Subcontracted fitting. We may appoint suitably qualified subcontractors to perform some or all fitting services. Any workmanship warranty or remedy may be delivered by Us and/or our subcontractor. Where damage is caused by fitting activities, assessment and settlement may be handled via the relevant contractor’s liability insurance and/or Our insurance as appropriate. This does not reduce the Customer’s statutory rights.
PART C – Fitting by Third Party
1. Third-Party Installers
Where You choose to use a third-party fitter or contractor:
All risk, liability and responsibility for installation rests entirely with You and/or that contractor.
2. No Liability for Third Parties
We accept no liability whatsoever for:
- damage caused during third-party installation.
- incorrect fitting.
- structural failures.
- delays caused by third parties.
Any claims must be pursued directly against the contractor and their insurer.
